FAQ
Questions Customers Ask Most Often
Key answers before choosing our service, from software standards to real implementation steps.
Does the software meet Revenue Department standards?
Our software is compliant, with Revenue Department certified software no. 0345. You can verify this on the Revenue Department's published list.
What are the differences between custom software development and off-the-shelf packages?
Packaged Software
- Cannot be modified.
- Must adapt your workflow to fit the software.
- Future business expansion may require switching to new software.
Custom-Built System (SBC)
- Customizable to real requirements.
- Feasibility study conducted before implementation.
- Tailored to your actual business and supports future growth.
What are the key considerations before implementing the software?
- Good system implementation requires patience, but should not be so slow as to harm your business.
- Your readiness and that of your team are key to project success.
- Software that fits the job does not necessarily mean it will please every employee.
- Preventing problems through good system design is better than fixing them later.
- A good system depends on your future policies; we are here to help make them a reality.
- No software in the world works forever without maintenance.
Work Process
What is the process for software implementation and deployment?
SBC follows the steps below until completion. The duration depends on user readiness and system complexity.
Operating system meeting for all modules.
Meeting with department heads and relevant staff.
Partial software customization to fit the workflow.
This does not mean satisfying every individual request, but rather prioritizing operational efficiency without compromising system integrity or legality.
Meeting with users and stakeholders.
Define the document workflow for the entire system.
Prepare software structure documentation.
Install the system in each department.
Check for issues and resolve bugs.
Provide a summary report to relevant executives.
Provide additional operational recommendations.
Do you have any further questions?